What is IoT (Internet of Things)? Explained

In today's world everything is becoming smart - smartphones, smart TVs, smartwatches, smartlights and even smart cars. But have you ever wondered how these things become smart? There is only one technology behind all these which is called IoT (Internet of Things) . If you also want to know what is IoT, how does it work, what is its importance in our life, its advantages, disadvantages and what will be the future , then this blog is for you. Here we will explain IoT in simple and long Hindi. What is IoT (Internet of Things)? IoT means - Internet of Things. It is a network in which different devices (like mobile, TV, watch, bulb, fan, car, fridge etc.) are connected to each other through the internet and talk to each other. In simple words - when a simple device connects to the internet and starts sending, receiving and processing data, it becomes a part of IoT. Understand IoT with a simple example There is a smart bulb installed in your house, which you can switch on and...
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What Are the Tools and Techniques for Technical Service Automation?

 In the high-speed technological world of today, speed and efficiency are critical. Technical support and service procedures are streamlined and optimized via the use of technologies and techniques known as Technical Service Automation (TSA). This is a quick rundown of the main instruments and methods employed by TSA.

1. Software for Automation

Platforms for automation like as Zendesk, Freshservice, and ServiceNow are indispensable. By automating repetitive processes like ticket creation, routing, and status updates, they free up human agents to deal with more intricate problems.


2. The utilization of AI and machine learning

TSA is undergoing a transformation thanks to AI and ML, which makes intelligent chatbots, automated troubleshooting, and predictive maintenance possible. AI tools that offer advanced analytics and automation capabilities include Google AI, Azure AI, and IBM Watson.



3. Automation of robotic processes (RPA)

Automation Anywhere, Blue Prism, and UiPath are examples of RPA systems that automate repetitive operations like data input and process workflows, increasing productivity and decreasing errors.



4. Portals for Self-Service

Self-service portals enable users to take care of problems on their own. Comprehensive knowledge bases, frequently asked questions, and community forums are available on platforms such as Zoho Desk and Atlassian's Jira Service Management.



5. Management and monitoring remotely (RMM)

Proactive IT infrastructure monitoring and management is made possible by RMM solutions like NinjaRMM and SolarWinds, which provide prompt problem identification and resolution before they worsen.

6. Automation of Workflow

Zapier and Microsoft Power Automate are two examples of workflow automation technologies that simplify complicated procedures by integrating several apps and services and guaranteeing smooth platform operations.



7. Frameworks for IT Service Management (ITSM)

The Information Technology Infrastructure Library (ITIL) and other ITSM frameworks offer best practices for providing IT services. Delivering high-quality services consistently is ensured by implementing ITIL practices.



In summary

Technical Support Tools and methods for automation are essential to contemporary IT service management. Organizations may increase customer happiness, cut expenses, and improve efficiency by putting these ideas into practice. Adopting automation is essential for staying ahead in a cutthroat market, not merely for keeping up with technological advancements.



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